FREQUENTLY ASKED QUESTIONS

Collapsible content

What means "100% Satisfaction Guaranteed"?

At DvineTime we are deeply committed to the total satisfaction of our customers.

We work daily to retain and keep our customers happy.

That's why we guarantee the delivery of all products to our customers. If any package is lost by the post office, we will send a new package at no cost to the customer.

In case of a manufacturing defect of any product or any other problem, we will send a new product at no cost to our customer.

After receiving your product at home, you still have 14 days to try it out.


If you are not completely satisfied, we accept the return of the product, we will not charge you any cost for shipping and we will refund all the money you paid.

Do you offer any Money Back Guarantee?

We have an iron-clad Risk-Free 14-Day Money Back Guarantee that begins only when you receive the product!

If you don't have a positive experience, we will do whatever it takes to ensure you are 100% satisfied with your purchase.

So we can send you a new product or you can have a total refund, as you wish.

Do your products have any Warranty?

All products on DvineTime online store have a 12 months Warranty.

For more information, please check our Warranty Policy.

How does works the "Shipping Insurance"?

If any package is lost by the post office, we will send a new package at no cost to our customer.

How long is shipping usually?

Shipping time will be 7-12 business days, depending on your location.

All Orders are shipped
with a Tracking Number.

Do you offer Tracked Shipping?

Yes, we only send our customer's packages with tracking numbers. When you receive your tracking number, after making the payment, you will receive in your email box the tracking number. You can track your order on our website, on Tracking Page.

Do you offer returns and refunds?

We are incredibly confident you will love the Dvine Time™ products, however, in the event you don't, we're offering a no risk 14 night money back guarantee!

If you're not happy with it we'll provide you with a 100% refund and a free return label.

How do I get a free replacement?

Your order includes free replacements for 1 year from your original order date. Please contact us at support@dvinetime.com if you would like a free replacement.

Can I pay in interest-free instalments?

Shure, you Can!

You can pay with Klarna. Split your purchase into 3 interest-free instalments.

Can I pay latter?

Yes you can.

You can pay with Klarna to have the flexibility to pay up to 30 days later.

Interest-free.

Know more at: https://www.klarna.com/pt/

What is your customer service phone number?

Please contact us at 351-91-256-4621. You can also email us at support@dvinetime.com.

Are there any taxes?

International orders may be custom feed based on your country's laws which the buyer is responsible for paying.

What are my payment options?

We accept American Express, Visa, MasterCard, Discover, Klarna, GooglePay, ApplePay, PayPal and Multibanco as forms of payment. We do not accept insurance.

I have a question that wasn't on here, can you help?

Absolutely, please send an email to our support team at support@dvinetime.com to promptly receive a reply regarding your order, our time works 7 days a week for your satisfaction.