FREQUENTLY ASKED QUESTIONS
Can I track the shipment of the product?
Yes. The product is sent from the factory to your residence through the post office. You can check the progress through the TRACKING option in the website header. You will also be notified in your email of each stage of the journey including a notice when the postman leaves for delivery.
What about shipping and delivery times?
Our fulfillment department fulfills orders within 1-3 business day (Mon-Fri), a timeline which does not include Weekends or Holidays.
Once the order is fulfilled you will receive a tracking number to your email which you can use on our website.
Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL).
Your product will arrive within 7-15 business days.
Do the products have a warranty?
Yes, certainly! All our Products have 12 months of warranty. If you have any issue or defect you should contact us by email. For more information check our Return Policy.
Do you offer returns and refunds?
We are incredibly confident you will love the Dvine Time™ products, however, in the event you don't, we're offering a no risk 14 day money back guarantee!
Can I pay in interest-free instalments?
hure, you Can!
You can pay with Klarna. Split your purchase into 3 interest-free instalments.
I have a question that wasn't on here, can you help?
Absolutely, please send an email to our support team at firstname.lastname@example.org to promptly receive a reply regarding your order, our time works 7 days a week for your satisfaction.
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There are no extra fees for our customers.
If any package is lost by the post office, we will send a new package at no cost to our customer.
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Customer satisfaction is our number 1 priority. Get in touch with our Friendly Care Team.
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